Our philosophy is
claims first.
With strong relationships at senior levels with every insurer, and the experience of managing over $1bn in claims; our claims team is uniquely equipped to deliver an exceptionally strong and personalised claims service.
Every recommendation, workflow and conversation is designed with the end in mind, ensuring clients are supported not just at policy inception but through annual reviews and claim time.
The claims journey.
Notify
Early contact lets us start gathering information and flag any insurer requirements immediately, which reduces delays and improves the chance of a swift, positive outcome.
Advocate
We act as your advocate throughout the claims journey, dealing directly with insurers to represent your position, clarify requirements, challenge unnecessary requests and push for a fair and timely assessment.
Coordinate
We coordinate closely with your treating doctors, accountants and any other specialists required, compiling accurate medical and financial evidence so the claim submission is complete, coherent and persuasive.
Resolve
We follow the claim through to its conclusion — managing queries, chasing progress and keeping you fully informed at every step so you always know what’s happening and what to expect next.
